The Customer is the business or person buying from the company and is responsible for all measurements and designs given to the company. The only variation on this is when the measurements and designs are taken by the company.
The goods means the double glazed sealed units and all product fittings. All dimensions are supplied in metric and designs as viewed from outside.
The terms set out hereunder apply to any contract made between the company and the customer and shall prevail over any standard terms and conditions of the customer.
These terms shall constitute the entire contract between the Company and Customer and the Customer shall acknowledge that he/she has not entered into the contract in reliance on a representation or warranty made or given to him/her. Any variation waiver or addition to these terms shall only be binding on the Company if it is in writing and is signed by the Company’s duly appointed representative
All written quotations given by the Company shall constitute an offer and shall remain open for acceptance by the customer for 30 days from the date thereof
On the quotation the Company shall indicate the amount of the deposit (if any) required from the customer upon acceptance of the quotation.
Customer orders will only be acceptable and binding in writing. Any orders cancelled or details of the order altered, before manufacture begins may be subject to reasonable cost to cover any cost incurred by the Company.
Where the Company are supplying the goods only, any risk in the goods shall pass over to the customer upon signed delivery.
Where the Company are supplying and installing, all risk and absolute ownership of the goods shall remain solely the Companies until such time as the agreed payment has been made.
Unless otherwise agreed in writing by the Company the Customer will accept delivery and where applicable installation of the goods as soon as reasonably practical. If the Customer fails to accept the pre-arranged delivery, the goods will be returned to our depot for collection by the Customer. If re-delivery is required the Company reserves the right to do so at extra reasonable cost.
Goods supplied under this order will be of a satisfactory nature and fit for purpose.
The Company recommends that in the case of supply only a competent or qualified person install the goods supplied. Due to on site handling and installation factors, adjustments may have to be carried out by the installer.
The company may make minor technical changes to the goods that will not affect their function or appearance.
Where the company installs for the customer
The Company will arrange for a surveyor appointed by it to carry out a survey of the Customers premises and for this purpose the Customer shall allow the surveyor reasonable access to his/her premises. On advice from the surveyor the Company may at any time cancel the contract without compensation in which case it shall notify the Customer in writing and return to the Customer any deposit paid.
Internal window boards will not be supplied or replaced by the company unless specified in writing on the contract
The Company will make good any brickwork and plasterwork in the immediate proximity to the installed goods but the Customer alone will be responsible to make good any internal decoration which may of necessity be disturbed.
The Company will accept no responsibility for any damaged caused upon removal of frames where existing materials are not soundly ‘keyed’ or have not been maintained in a satisfactory condition.
The cost of any unforeseen structural alterations which the Company may be obliged to carry out to the customers premises as a result of the installation any consequent remedial work shall be paid for by the customer and shall be added to the agreed original contract price.
Where the customer is having the Goods installed by the Company the Customer has the right to cancel the contract within 7 days of the date signed and any deposit paid will be returned within 14 days. The company take no responsibility for any accidents or claims arising after the delivery of the Goods. Please be mindful of safety requirements for safety handling and installing the Goods.
Complaints should be addressed to; Mr Scott Young, Scott’s of Reading Limited, 58 Hazel Road, Purley, Reading, Berkshire, RG8 8HR
Scott’s of Reading Limited offer a 10 year guarantee on the White PVCu profile. This is in respect to colour stability, shape retention and impact and strength retention.
A 5 year guarantee on sealed units. This is in relation to condensation appearing between the sealed sections of an undamaged sealed unit.
A 2 year guarantee on all window/door furniture that fails in operation
This guarantee runs from the date of delivery or installation and is fully transferable. It is offered in addition to the purchaser’s existing Common Law and Statutory Rights. Details of any transfer of ownership must be sent in writing to Scott’s of Reading Limited, 58 Hazel Road, Purley, Reading, Berkshire, RG8 8HR
All claims must be made in writing and sent to Mr Scott Young, Scott’s of Reading, 58 Hazel road, Reading, Berkshire, RG8 8HR. a description of the claim should be provided along with the Claimants full name, home address and the original contract number.